TERMS AND CONDITIONS OF SERVICE

Last updated: July 2026

Welcome to Black Gear. By accessing our website or making a purchase, you agree to these Terms and Conditions. If you do not agree with them, we recommend that you do not use our services.

1. Purpose

Black Gear is dedicated to the marketing and distribution of food supplements and related products, offering wholesale and retail sales within the Mexican Republic.

2. Minimum order

The minimum order for wholesale purchases is 10 pieces, which can be identical or different, provided they meet the minimum amount established for the corresponding modality.

3. Product availability

All products published on our site are subject to inventory availability.

In case of stock shortage, Black Gear may:

  • Offer an equivalent product.
  • Reschedule the shipment.
  • Issue a corresponding refund.

4. Prices

All prices are expressed in Mexican Pesos (MXN) and include applicable taxes, unless otherwise indicated.

Black Gear may modify prices, promotions, and discounts without prior notice.

5. Quotes

Quotes are valid only for the period indicated in each commercial proposal and are subject to inventory availability.

6. Payment methods

We accept the payment methods available at the time of purchase.

The order will begin processing once payment has been confirmed.

7. Shipping

We ship through courier companies such as:

  • DHL
  • Estafeta
  • FedEx
  • Paquetexpress

The estimated delivery time is 3 to 8 business days, depending on the destination.

Delivery times are approximate and may vary due to reasons beyond Black Gear's control.

8. Non-business days

We do not ship on:

  • Saturdays
  • Sundays
  • Official holidays

Orders placed during these days will be processed on the next business day.

9. Shipping responsibility

Once the order has been delivered to the courier company, Black Gear will provide the corresponding tracking number for monitoring.

Black Gear will not be responsible for delays caused by the transport company, weather conditions, force majeure events, or circumstances beyond our control.

10. Food supplements

The products sold by Black Gear are food supplements and not medicines.

The information published is for informational purposes only and does not replace the diagnosis, treatment, or recommendation of a health professional.

Before consuming any food supplement, it is recommended to carefully read the label and follow the manufacturer's instructions for use.

If you are pregnant, breastfeeding, underage, suffer from any illness, or are undergoing medical treatment, consult a health professional beforehand.

Results derived from the consumption of food supplements may vary between individuals. Black Gear does not guarantee specific results.

11. Intellectual property

All content on the website, including logos, images, designs, texts, and graphic material, belongs to Black Gear or its respective owners and is protected by applicable legislation.

Its reproduction or use without prior authorization is prohibited.

12. Modifications

Black Gear may modify these Terms and Conditions at any time.

Modifications will take effect from their publication on this website.

PRIVACY POLICY

Last updated: July 2026

At Black Gear, we respect the privacy of our customers and protect their personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

Information we collect

We may request:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Information necessary to process orders

Use of information

Personal data will only be used to:

  • Process orders.
  • Issue invoices.
  • Manage shipments.
  • Provide customer service.
  • Track warranties or returns.
  • Send promotions, only when the customer has given their consent.

Data protection

We implement reasonable administrative, technical, and physical measures to protect personal information against loss, misuse, or unauthorized access.

Information sharing

We do not sell or trade personal information.

It may only be shared when necessary for:

  • Courier companies.
  • Payment platforms.
  • Competent authorities when required by law.

ARCO rights

The owner of personal data may at any time exercise their rights of:

  • Access
  • Rectification
  • Cancellation
  • Opposition

To exercise these rights, you can contact us through our official contact channels published on our website.

Changes to the Privacy Notice

Black Gear may update this policy when necessary.

Modifications will be published in this same section.

RETURNS AND REFUNDS POLICY

Last updated: July 2026

At Black Gear, we aim to guarantee our customers' satisfaction.

Returns will only be accepted when:

  • The product arrives damaged.
  • A product different from the one ordered is sent.
  • The product has manufacturing defects.

Returns do not apply when:

  • The product has been opened.
  • The security seal has been removed.
  • The packaging shows damage caused by the customer.
  • There is improper use of the product.
  • The customer changes their mind after purchase.

Incident report

Any incident must be reported within 48 hours of receiving the order.

It will be necessary to send:

  • Photographs of the product.
  • Photographs of the packaging.
  • Order number.

Refunds

Once the return is authorized, Black Gear will issue the refund using the same payment method used by the customer or by the means agreed upon by both parties.

Refund times will depend on the corresponding financial institution.

Shipping costs

When the error is attributable to Black Gear, the costs derived from the return will be covered by the company.

In other cases, the costs will be borne by the customer.

Contact

If you have questions related to these Terms and Conditions, Privacy Notice, or Return Policies, you can contact us through the official service channels published on our website.