FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

ALL YOU NEED TO KNOW.
Clear information about products, orders, shipping, payments, and returns.

PRODUCTS

Are the products sold by BLACK GEAR original?

BLACK GEAR sells products acquired through established suppliers and retains commercial documentation related to their acquisition and origin.

How can I choose a suitable product for me?

You can browse our store by category and consult the information, ingredients, how to use, warnings, and other available data for each product.

The information published on BLACK GEAR is for informational purposes only and does not replace the assessment or recommendation of a health professional.

Can the information vary between flavors or presentations?

Yes. The ingredients, content, servings, presentation, labeling, and other characteristics may vary between versions or variants of the same product. Always review the information corresponding to the specific item before consuming it.

Do supplements replace a balanced diet?

No. Food supplements are intended to complement or increase dietary intake and do not replace a balanced diet or medical treatment.

Does BLACK GEAR guarantee results from supplement consumption?

No. BLACK GEAR does not guarantee physical, athletic, therapeutic, or health results derived from the consumption of products. The characteristics and method of use should be consulted on the corresponding labeling.

ORDERS

How do I know if my order was confirmed?

After successfully completing the purchase, you will receive a confirmation through the contact information provided during the purchase process.

Can I modify or cancel my order?

Contact us as soon as possible. If the order has not yet been prepared or handed over to the courier company, we will try to make the requested modification.

Once shipping has started, it may not be possible to physically stop delivery. This does not limit the rights of cancellation, revocation, return, or any other right that corresponds to the consumer under applicable law.

What do I do if I received an incorrect, incomplete, or problematic product?

Contact us with your order number and available evidence. We will review the case and apply the appropriate solution in accordance with our Return Policy and applicable law.

SHIPPING

Do you ship within Mexico?

We ship nationwide to areas covered by the courier companies used by BLACK GEAR.

Some locations may be subject to special coverage, additional costs, or different delivery times.

How much does shipping cost?

The applicable amount is shown before completing the purchase according to the destination, order weight, and current conditions.

Free shipping promotions are subject to their terms and conditions.

How can I track my order?

Once the package has been handed over to the courier company, you will receive the available tracking information.

How long does it take to arrive?

Estimated delivery is usually 3 to 8 business days, depending on the destination, logistical availability, and courier service.

The deadline is an estimate and does not constitute a guarantee of an exact date.

PAYMENTS AND SECURITY

What payment methods do you accept?

The available methods are shown directly during checkout.

Is it safe to buy from BLACK GEAR?

BLACK GEAR uses Shopify's technological infrastructure and authorized payment providers to process electronic transactions.

No security system can guarantee absolute protection, but available technical measures are used to protect the operation.

Does BLACK GEAR store my full card details?

Card processing is carried out by authorized payment providers. BLACK GEAR does not need to directly know the full card number to complete an ordinary transaction.

Consult our Privacy Notice to learn more about the processing of personal information.

EXCHANGES, RETURNS AND REVOCATION

Do you accept returns?

Yes, when applicable in accordance with our Returns and Refund Policy and the rights provided in Mexican legislation.

What happens if my product arrives damaged or does not match what I ordered?

Contact us as soon as possible with your order number and available evidence. BLACK GEAR will evaluate the case and, when appropriate, will provide replacement, return, refund, or other applicable solution.

Can I return an opened supplement?

For reasons of sanitation, safety, and product integrity, an opened, tampered with, or unsealed item may be subject to return restrictions when the cause is not due to a defect, delivery error, or non-compliance attributable to the supplier.

This does not limit the rights that correspond to the consumer under applicable law.

Do I have the right to revoke an online purchase?

When Article 56 of the Federal Consumer Protection Law is applicable, the consumer may revoke their consent within the corresponding legal period.

Consult our Return Policy for the procedure.