RETURNS AND REFUNDS POLICY

Last updated: August 2026

BLACK GEAR MX aims to offer clear information and accessible mechanisms for handling returns, exchanges, incidents, and refunds.

This policy is interpreted in accordance with the Federal Consumer Protection Law and other applicable provisions. No provision of this policy is intended to limit inalienable rights recognized for the consumer.

1. Incorrect, defective, or misrepresented products

The consumer may request the legally appropriate solution when, among other circumstances:

they receive a product different from the one purchased;
the item does not match the substantial characteristics under which it was offered;
there is a defect or fault attributable to the product;
the product arrives damaged;
there is a significant difference in quantity or content compared to what was contracted.

Depending on the circumstance and the choice legally corresponding to the consumer, replacement, price refund, bonus, compensation, or other solution provided by applicable legislation may proceed.

2. Right of revocation

When Article 56 of the Federal Consumer Protection Law is applicable, the consumer may revoke their consent within the five legally stipulated business days.

The request must be made through a means that allows proof of its submission.

In cases where revocation is applicable, BLACK GEAR will refund the price paid in accordance with applicable legislation.

Freight and insurance costs derived exclusively from a revocation exercised under this provision will be covered as determined by applicable legislation.

3. Opened or tampered products

For reasons of hygiene, safety, and health integrity, BLACK GEAR may restrict voluntary returns of products that have been opened, consumed, tampered with, or whose safety seal has been removed, provided there is no defect, non-compliance, error attributable to the supplier, or any other right recognized by legislation.

This restriction does not eliminate the consumer's legal rights when the product is defective, does not match what was offered, or there is another non-compliance attributable to BLACK GEAR.

4. Incident reporting

We recommend reporting any visible damage, missing items, or errors within the first 48 hours of receipt to facilitate investigation with the courier company.

This period is solely an operational recommendation and does not extinguish or limit the consumer's legally corresponding rights.

When possible, please provide:

order number;
description of the incident;
photographs of the product;
photographs of the packaging;
any additional evidence that facilitates the review.

5. Refunds

When the return of the amount paid is applicable, the refund will be made using the same payment method used in the transaction, unless the consumer expressly accepts another permitted method.

The time it takes for the amount to be reflected may depend on the corresponding bank, platform, or payment provider.

6. Return shipping costs

When the return results from non-compliance, a defect, an incorrect product, or a cause attributable to BLACK GEAR, the corresponding costs will be covered in accordance with applicable legislation.

When it is exclusively a revocation or voluntary return without supplier non-compliance, costs will be determined according to the applicable legal provision and this policy.

7. Cancellation before shipment

If you wish to cancel an order, please contact us as soon as possible.

As long as the order has not been prepared or handed over to the courier company, BLACK GEAR will attempt to stop processing it.

Once the package has been handed over to the shipping company, it may not be technically possible to stop the shipment. This does not eliminate subsequent rights of revocation, return, or claim that are legally applicable.